How can I contact you?
Choose from the following ways of communication the one that serves you best.
Address: 2nd Dilesiou, Avlidos Beach, 34150, Chalkida (My Market Location, next to Nasiakou bakery).
Phone Number: 2221039334
Email: [email protected] & [email protected]
Are the products of the online store also available in the physical store?
I'm looking for a product that does not exist on your site. Can I get it from you?
I placed my order online, but I did not have a new one. What can I do;
What payment methods are there?
By debit, credit or prepaid card: RustyHook.gr accepts all VISA, Mastercard and American Express (AMEX) cards. Payments are processed following the latest European directive PSD2. We meet all payment security standards and help protect our customers’ data.
Via PayPal: Choose this payment method when completing your order. Alternatively you can send your payment to the address [email protected], indicating the code of your order and / or your name. Our store does not accept orders worth more than € 200 with the Paypal service. For orders over € 200 please select one of the other payment methods.
By deposit in a bank account: Choose from the following the bank that serves you and deposit the final amount collected in the basket (along with the shipping). After completing your order online, you must deposit the total amount in the bank account of the company within three (3) working days. When filling in, please fill in the order number and / or your name. Let us know about the deposit by sending the proof of payment to [email protected] or call us at 22210 39334 in order to confirm your order.
Viva wallet: GR0370100000000536220399272 Beneficiary: MOURELATOS ROBERTO DIMITRIOS
Alpha Bank: GR9801402440244002340009180 Beneficiary: MOURELATOS ROBERTO DIMITRIOS
Cash on delivery: You can pay for your order with cash or card upon delivery of your products, to the courier distributor. This service is offered at a cost of € 2.00 and is available for orders up to € 200. If your order exceeds € 200, please choose one of the above payment methods. There is no possibility of cash on delivery for orders sent through a transport agency.
When will I receive the product I ordered?
Delivery times for each of the shipping methods are:
For orders sent via Courier
In 1-2 working days for land destinations
In 2-4 working days for island areas, Epirus and Peloponnese
In 2-6 days in remote and inaccessible areas
For orders sent through a Transport Agency
In 1-2 working days and receipt from the headquarters of the agency
See all information on shipping methods and costs here.
I have a discount coupon. How can I use it?
- Coupons are strictly personal and non-transferable.
- You can only use one coupon per order.
- Each coupon can be used only once.
- Each coupon is valid for 6 months from the date of issue, unless otherwise stated on your coupon.
- The coupons can only be used on the rustyhook.gr website and are not exchanged for money, services or products in the physical store.
Can I have more information about a product that interests me?
What is the "Favorites" section?
Do I need to create an account to make my purchases?
However, if you create an account you will have the following privileges:
> Special discounts and offers only for users
> Full tracking – history of your orders
> Avoid entering your details every time you shop from us
> Manage your account
What does Group Sales mean?
How can I return a product?
What do I do with a defective product I bought from you?
What guarantee do you give for the products you have?
The guarantee does not cover:
a. all consumables that are either sold individually or as part of a product (eg the strap of a mask, the rod of a weapon or the glass of a lamp).
b. products that are used for a different use than that specified by the manufacturer.
c. products that have been misused, transported or stored. Always read the instructions for use.